Policies
Terms of service
These terms govern your use of this website. By using the site you agree to them. The sale of goods is covered separately by our terms of sale.
Using this site
You agree to use this website lawfully and not to interfere with its operation or security, scrape it at scale, or attempt to access areas you are not authorised to use. We may update, suspend or withdraw parts of the site at any time.
Accounts and staff access
Accounts are personal to the person they were issued to. Keep your sign-in details to yourself and tell us straight away if you think someone else has access. Staff areas of the site are monitored and access is restricted to authorised members of the team.
Products and descriptions
We describe products as accurately as we can, including dimensions and guidance. Colours can vary slightly between screens. Product images are illustrative.
Pricing and availability
Prices are shown in the store currency and can change without notice. If an item becomes unavailable after you order, we'll contact you and refund that item in full.
Our content
The text, images, logo and design of this site belong to us or our licensors and may not be reused commercially without written permission.
Liability
We're responsible for delivering your order as described. We're not liable for indirect losses, or for delays caused by events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded, including for faulty goods.
Contact
Any questions about these terms can be sent to supportnovaly@gmail.com.
Last updated October 2026